Blog Post Three: Evaluating Intercultural Behaviour

The cosmopolitan nature of the Singaporean society leads us to observing a multitude of intercultural exchanges and situations almost every other day.

I observed one such scenario a few years ago when I visited a friend at her HDB block to prepare for our upcoming examinations. When I arrived, she apologised for not informing me earlier that there would be a Malay wedding being held in the void deck that weekend. She told me that there would be considerable noise coming from the void deck which might cause some disturbance and hinder our study. We decided to instead head down to the community library. When we passed by the void deck, we observed a heated discussion going on between a Chinese family and the Malay family organising the wedding. The former was expressing discontent over excessive noise as their children could not take their afternoon naps or concentrate on schoolwork. The Malay family informed the Chinese family that they had permission to hold the wedding at the location and that the noise is a natural part of any cultural event. The Chinese family was not fully aware of the usual customs and rituals of a Malay wedding and insisted the noise level be brought down immediately. They added that they did not raise a complaint in the previous two days as they did not wish to be inconsiderate.

The importance of fostering effective intercultural communication can be in two words – ‘avoiding conflict’. Therefore to prevent conflicts such as the one above, it is essential to be aware of the differences among cultures. This will lead to better comprehension, fewer misunderstandings and greater mutual respect. This is especially important in Singapore where the variety of cultural practices and traditions means that customs of one ethnic group may seem inconsiderate or even unacceptable to another. 

In the above scenario, patience, open discussion and the willingness to seek greater clarification might have led to a happy compromise. Instead of adopting a confrontational approach, the Malay family could have apologised for the noise as well as assured the Chinese family that they will tone down the noise level and not continue their celebrations till late. This would allow the children to rest and study after that. The Malay family might have also reassured other residents who may be similarly disturbed by the noise, that the celebrations would end by a certain predetermined time. Awareness and understanding of cultures other than one's own can certainly lead to greater harmony and peaceful living in a multiracial society like Singapore. 

 

Blog Post Two: Resolving Interpersonal Conflicts 

Interpersonal conflict is a situation of disagreement among individuals that leads to tension and unhappiness. Interpersonal conflict occurs between a variety of groups of individuals including teenagers and parents, bullies and victims, customers and salespersons and employers and employees. 

I remember witnessing an employer-employee conflict at an institution I interned at. As part of a small department at the institution, each of us had very specific tasks such that the team objectives could be achieved by the end of the day. About a month into my internship, one of my department members left on temporary leave. This significantly increased the workload on the remaining members, and the supervisor decided to hire a new employee to share the workload.

Upon arrival of the new member, it was found that the nature of work between his previous and current job differed greatly, and he was thus unable to quickly adjust to the new working environment. To begin with, he was unfamiliar with the institution’s computer programs as well as the team’s role. However, the supervisor was preoccupied with other pressing activities and hence unable to set aside sufficient time to properly induct the new employee into the department. The lack of training eventually led to miscommunication and tension between them and it became difficult to complete daily tasks at work. As I did not have enough knowledge to assist in the training of the new employee, there was little I could do to ameliorate the situation. Two months passed and by the end of my internship, I observed the resentment among members of our team had worsened.

Such an employer-employee conflict is not an uncommon occurrence in many companies and should be resolved as soon as possible to avoid creating tension at the workplace. As an observer, I would suggest two possible measures for reconciliation.  

1. The members of the department would benefit from a team meeting to welcome the new employee and to furnish him with appropriate details of the workings of the department right in the beginning. This would establish a positive professional relationship among the members and allow them to understand the needs and viewpoints of the new employee. Empathy is an essential part of emotional intelligence that should be used to effectively communicate with others. 

2. One purpose of professional communication is to inform and instruct someone about a process or procedure. The supervisor or the team member proceeding on leave could prepare a set of instructions for the new employee to refer to until he has accustomed himself to the work. In this way, he would not feel the need to constantly request for reiteration of his responsibilities and would also be able to refresh his memory on the work he has been tasked to complete. 

Blog Post One: Effective Communication Skills

It has just been a week since we started classes for ES2007S and I already feel that the lessons have enabled me to broaden my perspective on what effective communication is all about.  Having had some exposure and experience in theatre, hosting and public speaking, I would admit that I had almost taken for granted that I would be naturally proficient in the art of effective communication. But now having gone through the basics of communication with Dr Jaidev, I have come to understand and realise that effective communication is a multi-faceted domain, requiring continual study and practice on the part of anyone who wants to master this art.  Being amongst the youngest in class, I have also much to learn from the experiences of all my peers at the workplace or on various projects they have engaged in.

In this first blog post, I wish to highlight some of the skills that I wish to refine and master by the end of this module so I can begin to communicate effectively. This list would not be exhaustive of course, as I have yet to delve deeper into this subject in the course of this module.

1.   Communicating with seniors from Gen-X and the Baby Boomers category as well as with people from different cultures and backgrounds.

Effective communication with various groups of people will not only enable me to learn from them, but also create a more conducive and productive working environment. Style-typing and Style-flexing would certainly be skills I would like to master.

2.  Communicate effectively through writing 

I have a tendency to be slightly long-winded in my writing (hahaha as you might have noticed in this blog post). I wish to work on being more precise and concise when communicating through this channel.

3.  Listening actively and questioning effectively

Active listening might be a skill that I would have to put in the most effort to master. I do admit to giving in to some of the incorrect practices while listening such as thinking of an answer while the person I am communicating with is still speaking. Questioning effectively would also be an important skill that would help me obtain the essential information required.

To end off my first blog post, here are a couple of comic strips on effective communication!